Unintuitive and Insecure: Fixing the Failures of the Authentication User Experience

When: 
Tuesday, January 17, 2017 - 7:00pm
Venue: 
Vistaprint
Lecturer(s): 
Jared M. Spool, co-CEO of Center Centre and founder of UIE
Lecturer Photo

IEEE Computer Society, GBC/ACM and BostonCHI

7:00 PM, Tuesday, January 17, 2017

informal reception coordinated by BostonCHI at 6:30 pm

Vistaprint, 275 Wyman St., Waltham, MA

[Admission is free, but you must register at http://jaredspooljan2017.eventbrite.com]

Unintuitive and Insecure: Fixing the Failures of the Authentication User Experience

Jared M. Spool, co-CEO of Center Centre and founder of UIE

"Which username did I use?"
"Do they want my email address or my nickname?"
"Which password did I use?"
"What was my favorite vegetable when I created this account?"
Nothing wrecks a great user experience like a login form. Our password rules make it hard to remember what we've used, and stupid security questions lock us out of our accounts. And none of these security gymnastics actually prevent our personal information from leaking into the world. (In fact, we often inadvertently make it easier.)

If it's not usable, it's not secure. Unusable authentication systems are a bellwether of poor end-to-end experience. Once you've frustrated a user with their account creation or session authentication, it's extremely hard to win them back.

Security isn't sexy, but when we get it right, we reduce risk and increase user satisfaction. In this entertaining presentation, Jared will explain how to make authentication design a top priority in your experience architecture. He'll show you where the real risks are and why you shouldn't trust others to handle your design's security elegantly.

Jared will walk you through:

How to best protect your users without making them frustrated.
How Amazon reduces fraud and makes money with a multi-state security model.
How to keep the Paranoids at bay without degrading the user experience.
jaredspool
Jared M. Spool is a co-founder of Center Centre and the founder of UIE.

In 2016, with Dr. Leslie Jensen-Inman, he opened Center Centre, a new school in Chattanooga, TN to create the next generation of industry-ready UX Designers. They created a revolutionary approach to vocational training, infusing Jared's decades of UX experience with Leslie's mastery of experience-based learning methodologies.

You'll also find him as the conference